Town of North Andover COVID-19 Update, May 11, 2020: Memorial Day Program on NA GovCAM, Community Tracing Collaborative, Utilizing Telehealth

Town of North Andover Updates on COVID-19 response



May 11, 2020 UPDATE

Current case count: 247

Active: 122

Recovered and out of isolation:  125

COVID-19 Related Deaths: 19

As a community, we continue to mourn our COVID-19 related deaths.  My thoughts, and the thoughts of all of our neighbors, are with families who have experienced such loss.  

All of the deceased patients were elderly with pre-existing medical conditions.  Our thoughts and prayers are with their families and all of our neighbors.

The Town’s in person Memorial Day parade and ceremony have been canceled, but please join us in honoring and remembering those who served and sacrificed for our country.  We invite you to tune in and watch our Memorial Day program on North Andover GOVCAM at 10AM on Monday, May 25th. 

The Commonwealth is asking residents to answer the call and stop the spread of COVID-19. If you get a call from the MA COVID Team with area codes 833 or 857, answer the call and help our contact tracing effort. Learn more at

The medical community is concerned that many of us have been cancelling our ongoing medical appointments or delaying our routine checkups because of fear of COVID-19.  The North Andover Board of Health highly recommends that you contact your doctor to discuss using telehealth or discuss resuming your routine visits.  Do not delay checkups any longer! 


  1. Town Meeting has been rescheduled until June 16.

  2. Town Election is rescheduled until June 2nd and voting by mail and by absentee ballot is encouraged. Election protocols, which are designed to keep residents and workers safe, will be released next week.

  3. Social distancing has been shown to be the most proven method of preventing the transmission of COVID-19, but this can also be an issue for individuals who communicate primarily through face to face interactions, such as seniors.  Please take a look at some tips and guidance for Seniors, in regard to social distancing by clicking on this link Seniors, Social Distancing and COVID-19.  

  4. The Town has also implemented one way walking recommendations around the town common and high school track to encourage social distancing while exercising.  Please take a look at our Exercising in Public guidance.

  5. Covid-19 is easily transmitted from person to person and concerns have arisen over virus transmission in apartment complexes, condominiums and multi-unit buildings.  The North Andover Health Department would like to provide you with tips and suggestions for both staff and residents, to work in unison to keep the property safe.  Please read our Guidance for Apartment Complexes, Condo Associations and other Multi-unit Living Facilities

  6. Most updated resources for Town businesses can be found here:

  7. Meals are available for pick up or delivery on Monday, Wednesday and Friday only.  Families may take two days worth of meals.  You will be asked to provide a confirmation number, people MUST pre-register for meals so that we have enough. Please pre-order your meals here: or by calling 978-208-6070 the day before.  Mondays meals should be called in on Friday by 12:00 pm.

Meal pick up is at the High School. You must wear a mask to pick up food. If you pre-order food for pick-up, but become under isolation or quarantine, please call and we will assist you in arranging for a no-contact delivery instead.

The COVID-19 hotline will still be available at 978-208-6070.  Messages left on this line are sent directly to Town staff and will be answered during regular business hours.  

The Massachusetts Department of Public Health has provided the following information

for all residents: 

Many of the things you do to help prevent colds and the flu can help protect you against other respiratory viruses, including COVID-19:

  • Wash your hands often with soap and warm water for at least 20 seconds.

  • Avoid touching your eyes, nose and mouth.

  • Clean things that are frequently touched (like doorknobs and countertops) with household cleaning spray or wipes.

  • Cover your mouth when you cough or sneeze. Use a tissue or your inner elbow, not your hands.

  • Stay home if you are sick and avoid close contact with others.

There are currently no vaccines available to protect against this novel coronavirus infection.

We continue to encourage social distancingPlease see our Social Distance Guidance here.  The best way to mitigate the spread of COVID-19 is to avoid large crowds and stay home with your families.  This is of the utmost importance.  Please join us in stressing this to your neighbors and friends.  We do understand that at some point you may need to go to a potentially crowded or busy establishment, such as a grocery store.  We encourage you to follow our Tips to Shop Safely during COVID-19, found here

The best source of guidance and recommendations is the DPH website:

Questions about the town’s response or about the illness, in general, can be sent to

We will continue to monitor this situation and will distribute necessary information and guidance.  


Melissa Rodrigues, Esq.

Town Manager

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Baker-Polito Administration Announces Four-Phase Approach to Reopening and Publishes Mandatory Workplace Safety Standards



May 11, 2020

Sarah Finlaw


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Baker-Polito Administration Announces Four-Phase Approach to Reopening and Publishes Mandatory Workplace Safety Standards

New standards will apply to all workplaces when phased reopening begins


BOSTON — Today, the Baker-Polito Administration announced a four-phase approach to reopening the Massachusetts economy amidst the COVID-19 pandemic, and published Mandatory Workplace Safety Standards that will apply across all sectors and industries once reopening begins.


The goal of the phased reopening, based on public health guidance, is to methodically allow certain businesses, services, and activities to resume, while protecting public health and limiting a resurgence of new COVID-19 cases.


  • Phase 1 will be “Start:” limited industries resume operations with severe restrictions


  • Phase 2 will be “Cautious:” additional industries resume operations with restrictions and capacity limits


  • Phase 3 will be “Vigilant:” additional industries resume operations with guidance


  • Phase 4 will be the “New Normal:” development of vaccine and/or therapy enables resumption of new normal


Businesses and activities that provided “COVID-19 Essential Services,” per Governor Baker’s March 23rd order, will continue to operate. Certain businesses and activities with a lower risk of COVID-19 transmission will open in earlier phases. Decisions and timing will be influenced by public health metrics for when the first phase of reopening begins, as well as when it is safe to move into concurrent phases.


CLICK HERE for more information about the four-phased reopening approach.


CLICK HERE for today’s presentation from the Reopening Advisory Board.


Additionally, the Department of Public Health (DPH) and the COVID-19 Command Center, in consultation with the Reopening Advisory Board and based on feedback from industry, labor, and community coalitions, has developed Mandatory Workplace Safety Standards to reduce the risk of COVID-19 transmission as employees and customers begin to return to workplaces during the first phase of reopening. These Mandatory Workplace Safety Standards are applicable to all sectors and industries that will be open in phase one, and create new workplace requirements for social distancing, hygiene, staffing and operations, and cleaning. These standards are being released to give workplaces time to plan and prepare for reopening.


For social distancing:


  • All persons, including employees, customers, and vendors should remain at least six feet apart to the greatest extent possible, both inside and outside workplaces


  • Establish protocols to ensure that employees can practice adequate social distancing


  • Provide signage for safe social distancing


  • Require face coverings or masks for all employees


For hygiene:


  • Provide hand washing capabilities throughout the workplace


  • Ensure frequent hand washing by employees and adequate supplies to do so


  • Provide regular sanitization of high touch areas, such as workstations, equipment, screens, doorknobs, restrooms throughout work site


For staffing and operations:


  • Provide training for employees regarding the social distancing and hygiene protocols


  • Employees who are displaying COVID19-like symptoms do not report to work


  • Establish a plan for employees getting ill from COVID-19 at work, and a return-to-work plan


For cleaning and disinfecting:


  • Establish and maintain cleaning protocols specific to the business


  • When an active employee is diagnosed with COVID-19, cleaning and disinfecting must be performed


  • Disinfection of all common surfaces must take place at intervals appropriate to said workplace


CLICK HERE for more information about the Mandatory Workplace Safety Standards.


In addition to these Mandatory Standards which apply to all workplaces, the Reopening Advisory Board is developing Sector Specific Safety Protocols and Best Practices that will detail how particular industries should operate upon reopening.


The Reopening Advisory Board is scheduled to provide its full report to Governor Baker on Monday, May 18th.