Social Security Benefits Will be Paid On Time and Other Updates Related to the COVID-19 Pandemic

Putting you in control

Andrew Saul, Commissioner of Social Security, reminds the public that Social Security and Supplemental Security Income (SSI) benefit payments will continue to be paid on time during the COVID-19 pandemic.  The agency also reminds everyone to be aware of scammers who try to take advantage of the pandemic to trick people into providing personal information or payment via retail gift cards, wire transfers, internet currency, or by mailing cash, to maintain Social Security benefit payments or receive economic impact payments from the Department of the Treasury.

For more information, please visit

This email was sent by the Social Security Administration, and was produced and disseminated at U.S. taxpayer expense. GovDelivery logo

Town of North Andover COVID-19 Update, March 31, 2020 – @MassGovernor extends closure of non-essential businesses, ban on gatherings of 10+ until May 4th. Town Buildings closed until May 4th. Guidance for restaurants/supermarkets available.

Town of North Andover Updates on COVID-19 response




March 31, 2020 UPDATE

Current case count: 25  

Updates from State:

  1. Today the Governor extended the closure of non-essential businesses and the ban on gatherings of ten or more people until May 4.  

Updates from Town:

  1. In light of the Governor’s updates from today, Town Buildings will be closed to the public until May 4. We are still available via telephone, internet and mail to serve you.

  2. Town events are canceled through May 4.  

  3. The Board of Health continues to do the appropriate follow up with COVID19 positive patients, and to do the appropriate follow up and outreach to residents who have had contacts with positive patients. Anyone exhibiting flu-like symptoms should immediately self-quarantine, isolate from household members and contact their health care provider.   There are anticipated to be more individuals in the community that have not sought medical attention, and/or have not been tested. Additionally, we anticipate numbers to increase as more tests are available. 

  4. Guidance for restaurants and supermarkets is now available from the Board of Health: 


  1. The Board of Selectmen voted to postpone the Town Election until June 2.  Early voting by mail will be available. Absentee ballot applications are available outside of Town Hall. For more information click here:  

  2. Meals are still available with a change to the pick up schedule.  Beginning Monday, March 30, 2020, meals will be available for pick up or delivery on Monday, Wednesday and Friday only.  Families may take two days worth of meals. We ask that people please register for meals so that we have enough. Please pre-order your meals here: or by calling 978-208-6070 the day before.  Mondays meals should be called in on Friday. Meal pick-up location will be outside of North Andover High School beginning Wednesday, April 1, 2020. If you pre-order food for pick-up, but become under isolation or quarantine, please call and we will assist you in arranging for a no-contact delivery instead.

  3. The North Andover Senior Center is still offering grocery shopping trips for Seniors Tuesday-Friday.  Only 4 people are allowed per day. Please call 978-688-9560 to make your reservation.

  4. Town playgrounds, basketball courts and tennis courts are closed for your safety.  Currently town trails and open spaces are open, but no contact sports are allowed and residents should follow social distancing and gathering guidelines.

The COVID-19 hotline will still be available at 978-208-6070.  Messages left on this line are sent directly to Town staff and will be answered during regular business hours.  

Police, Fire, 911, Inspectional Services and DPW are still operating and we thank our essential employees for their continued dedication to this community.  

If you need to call 911 please let the dispatcher know if you have any symptoms of COVID19 or have traveled outside of the country.  

Small business assistance is available here:

Please consider ordering takeout from North Andover restaurants and buying gift cards from North Andover businesses.  You can see a list of businesses that are open in town and what services they are offering here:

The Massachusetts Department of Public Health has provided the following information

for all residents: 

Many of the things you do to help prevent colds and the flu can help protect you against other respiratory viruses, including COVID-19:

  • Wash your hands often with soap and warm water for at least 20 seconds.

  • Avoid touching your eyes, nose and mouth.

  • Clean things that are frequently touched (like doorknobs and countertops) with household cleaning spray or wipes.

  • Cover your mouth when you cough or sneeze. Use a tissue or your inner elbow, not your hands.

  • Stay home if you are sick and avoid close contact with others.

There are currently no vaccines available to protect against this novel coronavirus infection.

We continue to encourage social distancing.  Please see our Social Distance Guidance here.  The best way to mitigate the spread of COVID-19 is to avoid large crowds and stay home with your families.  This is of the utmost importance. Please join us in stressing this to your neighbors and friends. We do understand that at some point you may need to go to a potentially crowded or busy establishment, such as a grocery store.  We encourage you to follow our Tips to Shop Safely during COVID-19, found here

The best source of guidance and recommendations is the DPH website:

Questions about the town’s response or about the illness, in general, can be sent to

Updated COVID-19 FAQS are available here

We will continue to monitor this situation and will distribute necessary information and guidance.  

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nonprofits and businesses are urged to apply

Massachusetts District Office – March 2020

u s small business administration

UP TO $10K Disaster Loan Advance


Dear Small Business, Friends and Partners

Yesterday evening, EIDL applicants that already submitted in the previous system received an email instructing those that wish to request a FORGIVABLE advance of up to $10K to submit a new application on the new portal.

If you are submitting a new application, please follow the new streamlined steps in the portal ( as the questions are mostly the same from all the required documents in the previous version of the portal. 

All small businesses and nonprofits are encouraged to apply for EIDL and request an Economic Injury Disaster Loan advance of up to $10,000.  The  loan advance will not have to be repaid.    

If you already submitted an application and want to check on status, please call customer service at 1-800-659-2955 (TTY: 1-800-877-8339) or e-mail

Thank you for your continued patience as we are committed to continually providing updated information as we get it. 



Please direct all inquiries and questions to our District Office email at:



Bob Nelson
District Director 


Massachusetts District 

Office Directory

District Director
Robert Nelson

Deputy District Director
Peter Kontakos

Springfield Branch Manager
Oreste Varela

Lead Lender Relations Specialist
Ili Spahiu

Lender Relations Specialist
Dan Martiniello

Lender Relations Specialist
Carlos Hernandez

Lead Business Opportunity / EDS
Nadine Boone

Business Opportunity Specialist
Susan Lourie

Economic Development Specialist
Lisa Gonzalez Welch

Public Affairs Specialist
Norman Eng


Additional Links and Resources:

If you are ready to apply online and just need an aid to walk you through the questions, please review the STEP-BY-STEP PDF and the RECORDED WEBINAR below…

Handout: SBA Disaster Assistance in Response to the Coronavirus

Handout: Asistencia de Desastre de la SBA en Respuesta al Coronavirus



Center for Women and Enterprise is open virtually!

How are you being impacted and what do you need?

CWE is doing a SURVEY to understand our local small businesses. 

Please FILL OUT THE SURVEY and let them know how your business is being impacted by the current pandemic.  Share what issues you are facing, questions you are having and resources you need.

CWE will mobilize the network of small business expert friends to help you address specific challenges you may be having in your business in the coming weeks. 



Staff are working remotely and can be reached via email or telephone. MSBDC is committed to supporting entrepreneurs during these very challenging times.

MSBDC advisors can assist businesses with disaster loan applications.

If you are not currently a client and would like to speak with a counselor, please find your region and reach out to the REGIONAL OFFICE SERVING YOU.

Berkshire Regional Office
33 Dunham Mall, Suite 103
Pittsfield, MA 01201
413-499-0933 | Fax: 413-499-3005

Central Regional Office
Clark University
The Carriage House, 125 Woodland Street
Worcester, MA 01610
508-793-7615 | Fax: 508-793-8890

Northeast Regional Office
Salem State University
121 Loring Avenue, Suite 310
Salem, MA 01970
978-542-6343 | Fax: 978-542-6345

Procurement Technical Assistance Center
Scibelli Enterprise Center
1 Federal Street, Building 1
Springfield, MA 01105
413-545-6303 | Fax: 413-737-2312

Southeast Regional Office
200 Pocasset Street
Fall River, MA 02721
508-673-9783 | Fax: 508-674-1929

Western Regional Office
Scibelli Enterprise Center
One Federal Street, Building 101
Springfield, MA 01105-1160
413-577-1768 | Fax: 413-737-2312




Counseling Sessions with BOSTON SCORE CHAPTER:
If you want to speak with a counselor, SCORE is doing tele-consults. Just pick a date and time to schedule a session and enter your contact info, they are doing sessions by phone and Zoom video app. 

Reach out to other SCORE CHAPTERS throughout the state below.

SCORE Boston Chapter

SCORE Worcester Chapter

SCORE Northeastern Massachusetts Chapter

SCORE Southeastern Massachusetts Chapter

SCORE Western Massachusetts Chapter

SCORE Cape Cod Chapter

SCORE Rhode Island (Serving Fall River, New Bedford)



SCORE Boston Webinar

Thursday  4/2/20 at 10am
6 Essential Steps to Create An eBook to Market Your Business

Thursday  4/16/20 at 10am
Intellectual Property for Small Businesses

Wednesday  4/29/20 at 10am
Funding Options – What to consider and Where to Find It.

WEBINAR: Disaster Assistance in Chinese (Mandarin)

Thursday, April 2, 2020 from 1:00 P.M to 2:00 P.M.


How to Apply for SBA Economic Injury Disaster Loan (EIDL) and Other Assistance Programs for your Business/Non-profit Organization





Norman Eng, Public Affairs Specialist, U.S. Small Business Administration

Man-Li Kuo, Economic Development Specialist, U.S. Small Business Administration

講員: 郭曼麗,經濟發展專員,聯邦小企業部


WEBINAR: Thirty on Thursday: Coronavirus Response Act – What Does this Mean for Employers?

30 mins

Thursday April 2 at 11AM – 11:30AM


Join us for a conversation hosted by AIM with Robert Nelson, District Director of SBA’s Massachusetts District Office, and Ili Spahiu, Lead Lender Relations Specialist at the SBA to learn how your business could qualify for an Economic Injury Disaster Loan. The SBA’s Economic Injury Disaster Loan program provides small businesses with working capital loans of up to $2 million that can provide vital economic support to small businesses to help overcome the temporary loss of revenue they are experiencing due to COVID-19.

WEBINAR with SCORE Western Massachusetts and Oreste Varela Springfield Branch Manager

April 2 from 12:30 pm to 2:00 pm using Zoom

(register to get the online meeting site)

with speakers:

  • Jim Gosselin, Certified SCORE Mentor
  • Len Gendron, Vice Chairman & Workshop Chairman



WEBINAR with Venture Cafe Cambridge

Thursday April 2 at 4PM

Venture Cafe


SBA Economic Injury Disaster Loan Overview

As of Wednesday, March 18th the SBA’s Economic Injury Disaster Loan program has been activated statewide in Massachusetts. Staff from the local district office are ready to help small businesses understand the resources available and navigate the process of submitting a disaster loan application.

Updated details about the SBA Economic Injury Disaster Loan and how to apply will be provided.


Lender Relations Specialist  Dan Martiniello will be joining the virtual Connect conference that will be broadcasted on Venture Cafe's Facebook page and Youtube Channel 

>> More info at Venture Cafe



RECORDED INTERVIEW: Bob Nelson on North Shore Conversations

Listen to District Director Robert Nelson on a recorded podcast with Laura Swanson Executive Director at the Enterprise Center at Salem State University talk about statewide activation of the Economic Injury Disaster Loan program.



Boston SCORE:  Coronavirus – What Employers and Employees Need to Know

View On-Demand

Topics will include:

Most recent legislative updates and the impact on your business
What to do should you face a temporary closure or reduction in staff
Understanding Sick Time, Vacation/PTO and FMLA – what to offer and when
Employee Health Guidelines – what to do should an employee disclose exposure to the virus or become symptomatic

(Presented by Boston SCORE Chapter)




Disclaimer: The SBA does not endorse the organizations sponsoring linked websites, and does not endorse the views they express or the products/services they offer.  All programs and services are extended to the public on a nondiscriminatory basis. 

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Grab & Go Meal Update: Starting Wednesday (4/1) the pick-up location will be outside North Andover High School.

The Town, in collaboration with the North Andover Public Schools, is offering food assistance to all North Andover residents regardless of age.

Please pre-order your meals here or by calling 978-208-6070.

Starting Wednesday, April 1, 2020
the pick-up location will be outside of North Andover High School.
Meals will be available for pickup or delivery
Monday, Wednesday and Friday ONLY
Families may take two days’ worth of meals
Questions?  Call 978-794-1895
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Further Guidance for Food Establishments

In an effort to continue to help prevent the spread of COVID-19 and protect both employees and customers, food establishments have been ordered to discontinue the use of self-serve food stations until further notice.  Please read the NOTICE TO RETAILERS REGARDING SELF-SERVE STATIONS for full details.

Additionally, in order to reduce COVID-19 risk, we encourage you to LIMIT PERSON-to-PERSON INTERACTIONS and strive for “CONTACT-LESS” Food Service. Please read the following guide, KEEPING YOU AND YOUR CUSTOMERS SAFE DURING TAKE OUT AND DELIVERY, for full details.  (We have also created a CONTACT-LESS TAKE OUT SIGN for posting.) 

ServSafe has free training videos regarding Takeout & Delivery COVID19 Precautions. Click here to access them.

Thank you for your cooperation in this matter, and for your help keeping both customers and employees safe!
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