How You Can Help Elders During COVID-19

Dear Friends
I hope this e- letter finds you and your family healthy and safe. As the Coronavirus (COVID-19) pandemic grows, Elder Services is taking varied measures to ensure the safety and wellbeing of our consumers and our staff; and continuing to provide home care and nutrition services. As you know, Governor Baker ordered all organizations and businesses that do not provide “COVID-19 Essential Services” to close effective noon, March 24. Because of the work we do supporting older adults and those with disabilities, Elder Services is considered an “essential service” and will remain operational. Although our staff is working remotely, and we are all taking appropriate precautions to limit contact, we continue to provide and expand services in response to our community needs.
  • Our case managers and providers continue to work with consumers to ensure their service needs are met, and they have adequate food and home care assistance. These services support health, nutritional needs, home sanitization and personal hygiene, as well as emotional support and comfort.
  • We have consistent delivery of Meals on Wheels each day. We have expanded our nutrition service to accommodate increasing number of elders as other nutritional programs like congregate meal programs have closed. We are also working with the food banks to deliver perishable goods to those in need.
  • We are hosting weekly calls with our 28 local councils on aging and senior centers to better understand local needs and how we might collaborate to meet those needs.
  • Our Protective Service team is still connecting with those older adults in our community at risk, assuring they are safe, and working with them to take appropriate steps when they are not.
Many of you have asked how you can help. We believe the need for food and services will continue to grow as the pandemic spreads. Our seniors are at higher risk because many depend on services and supports to maintain their health and independence. Our most critical need is funding from individuals and businesses, to enable us to manage the increasing costs of providing services and respond to a growing need for care from elder and disabled adults.  
You can help by donating today at
Can we count on your support?
We will continue to keep you updated as this situation continues to evolve. In the meantime, please be well and reach out if you have any questions. 

Thank you.
Joan Hatem-Roy
Chief Executive Officer
Elder Services of the Merrimack Valley and North Shore, Inc.

Elder Services of the Merrimack Valley and North Shore | 280 Merrimack Street, Suite 400, Lawrence, MA 01843
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Cyr Recycle Center is expected to re-open on April 7th

Please be advised that Cyr Recycle Center is unable to open due to the COVID-19 state of emergency.  The facility is expected to re-open on April 7th, provided that there are no further restrictions.  As a reminder, residents will not need a valid sticker until May, however will need to provide proof of residency to use the facility during the month of April.

Thank you to the @NoAndoverPolice Association for their donation to the food bank, delivered by Officer Enright!

Thank you to the North Andover Police Association and all who have donated!

Would you like to make a donation to help members of the North Andover community?   Please visit, review the available slots and click on the button to sign up. Once you have signed up please contact Deanna Lima, Community Support Coordinator, to make arrangements for drop off; or call/text 978-989-1048.
Are you in need of food or supplies?  Please contact Deanna at or call/text 978-989-1048.
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Massachusetts RMV Enforcing No Walk-In Policy

RMV UPDATE: No Walk-In Policy Effective March 27
The RMV will be strictly enforcing a No Walk-In Policy.  Only Customers with Appointment Reservations Will Be Served for Required In-Person Transactions
Effective today, Friday, March 27 the Massachusetts Registry of Motor Vehicles (RMV) is enforcing a strict no walk-in policy at its eight service centers that are open to the general public. The only transactions that will be processed at service centers are those that require an in-person transaction, including Commercial Driving Licenses or Permits (CDLs/CLPs), some new registrations, out-of-state conversions and new Mass IDs. Customers who need to complete these transactions will be required to make an online appointment reservation, and customers arriving without an appointment will be asked to leave and make an appointment online to return at a future date.
Appointment reservations can be made online at in the myRMV Online Service Center under “Make or Cancel a Reservation.” Customers who make an appointment will receive a confirmation email that they should be prepared to show on arrival at their designated time at a specific service center. Customers can also call the Contact Center at 857-369-8000 to make a reservation.

The eight RMV Service Centers that are open for reservations are:

  • Boston
  • Brockton
  • Fall River
  • Lawrence
  • Pittsfield
  • Plymouth
  • Springfield
  • Worcester
The RMV offers many services online, including renewing motor vehicle registrations, and customers needing these services will only be serviced online at this time. If the service can be completed online, the RMV will not process the transaction in a service center. Renewals for standard driver’s license and ID credentials can be performed online at Mass.Gov/RMV along with more than 40 other transactions that can be conducted online, over the phone, or by mail.

As a reminder, the RMV has already suspended knowledge/written exams and road tests for non-commercial (Class D and Class M) learner’s permits. In addition, the federal government’s REAL ID compliance deadline has been postponed, and is now next year, in October 2021. For this reason, the RMV has suspended at this time the issuance of new REAL IDs.
Commercial (CDL/CLP) Transactions and B2B/IRP Services
The Milford and Wilmington RMV Service Centers will remain open to exclusively perform walk-in commercial transactions for CDLs and permits (CLPs), and CDL road tests continue to be administered. Drop-off only services for B2B and IRP transactions will continue to be accepted at the Milford, Springfield, and Wilmington Service Centers.

60-Day Extension of Commercial and Non-Commercial Credentials
All Class D, Class M, and Class DM driver’s licenses, ID cards, Learners’ Permits, and commercial driver’s licenses and permits (CDLs/CLPs) with an expiration date between March 1, 2020 and April 30, 2020, have had a 60-day extension applied to their credential, with the exception of customers whose end of stay in the United States is the same as the expiration date on their driver’s license, ID card, or Learner’s Permit. Customers eligible for these extensions should wait to visit an RMV Service Center to renew after the State of Emergency has concluded. CDL Medical Certificates (Med Certs) expiring after March 1 will also have a 60-day extension applied to prevent license downgrades and elective medical visits, as well as alleviate demand on medical providers, during the State of Emergency.

Suspension Hearings
Customers may continue to request suspension hearings by visiting a RMV Service Center in-person on a first-come, first-served basis, but under new protocols, customers will be required to submit their application and all required supporting documentation depending on the type of suspension, before leaving and having a Hearings Officer call the customer directly to conduct their suspension hearing by phone.
Some suspended customers may already be able to complete the reinstatement process and payment online if all other outstanding requirements have been satisfied by visiting Mass.Gov/RMV and selecting “Pay my Reinstatement Fees.”

Hearings are being conducted at Boston/Haymarket, Brockton, Fall River, Lawrence, Springfield, and Worcester. Hearings at the Pittsfield RMV occur weekly on Wednesdays and no hearings are conducted in Plymouth. Chemical test refusal (CTR) hearings are only held at Boston/Haymarket.
These and several additional measures are being implemented at the RMV to prioritize reducing customer volumes in physical locations and maintaining proper “social-distancing” under Governor Charlie Baker’s declaration of a State of Emergency the week of March 9 and to complement the work that has been underway for weeks across state government to keep residents safe and healthy.
More information about available services and additional steps the RMV has taken under the State of Emergency declaration, including the extension of expiring licenses/permits and vehicle inspection stickers, is on the RMV website here.

The Baker-Polito Administration will continue to update the public on COVID-19 response and precautionary measures at Mass.Gov/Coronavirus.
Please share this information with colleagues, customers, and constituents.

Questions? Email us at

Thank you for your cooperation and partnership.

Copyright © 2020 RMV Communications, All rights reserved.
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Our mailing address is:

RMV Communications

25 Newport Avenue Ext

Quincy, MA 02171-1748

Massachusetts Announces State Income Tax Filing Deadline Being Extended to July 15


March 27, 2020

Sarah Finlaw


Sarah Blodgett

Office of Senate President Karen Spilka


Catherine Williams

Office of Speaker Robert A. DeLeo


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Massachusetts Announces State Income Tax Filing Deadline Being Extended to July 15


BOSTON – Governor Charlie Baker, Lt. Governor Karyn Polito, Senate President Karen Spilka and House Speaker Robert DeLeo today announced an agreement to extend the 2019 state individual income tax filing and payment deadline from April 15 to July 15 due to the ongoing COVID-19 outbreak. This income tax relief is automatic and taxpayers do not need to file any additional forms to qualify.


“Massachusetts will move the state personal income tax filing and payment deadline to July 15, consistent with the federal government, in order to provide additional flexibility to filers during this crisis,” said Governor Charlie Baker. “In partnership with our colleagues in the Legislature, we are committed to providing this flexibility to taxpayers in a way that protects the Commonwealth’s strong fiscal footing that we have all worked hard to develop over the past several years.”


“We are proud to work with the Legislature to provide meaningful relief to people throughout the Commonwealth during this public health emergency,” said Lt. Governor Karyn Polito. “This extension will afford taxpayers additional time to file their Massachusetts individual income tax returns as we carry out the historic response to the COVID-19 outbreak.”


“The top priority during this public health crisis is to address the immediate needs facing our residents,” said Senate President Karen E. Spilka. “Our message is clear: residents should stay home and avoid social contact to be safe. Extending the tax deadline helps us accomplish that goal and provides peace of mind. I want to thank Chair Rodrigues, as well as our partners in the House and the Administration for their continued collaboration in confronting the challenges facing our Commonwealth.”


“The House, in partnership with the Senate and the Administration, agreed to an extension of the state tax filing deadline to ease the burden on individuals while agreeing to borrowing measures that would protect the Commonwealth’s revenue stream,” said House Speaker Robert A. DeLeo. “Thank you to Chair Michlewitz for his leadership in ensuring the Commonwealth’s fiscal viability while providing tax relief to those unduly effected by this crisis.”


Today’s announcement will move the state income tax filing deadline to match the July 15 deadline for filing federal individual income taxes. Legislation will be filed in the near future to finance the extension, and accompanying administrative changes will be implemented through the Department of Revenue. Specifically, the legislation will authorize the Commonwealth borrowing flexibility to manage deferred revenue this fiscal year and repay it in the next fiscal year, which starts July 1, 2020. 


Individuals with questions or concerns regarding taxes can contact the Massachusetts Department of Revenue at (617) 887-6367 or send a secure e-message through MassTaxConnect.


The Commonwealth will continue to update the public on further developments and individuals are encouraged to consult both the Department of Public Health and the US Centers for Disease Control and Prevention websites for the most up to date information.


The latest information and guidance regarding COVID-19 is always available at