Employee of the Year 2020: Public Health Nurse Caroline Ibbitson

A message from Town Manager, Melissa Murphy-Rodrigues:


It is my honor to announce the Town of North Andover Employee of the Year for 2020, Caroline Ibbitson, Public Health Nurse.

The North Andover Employee of the Year program was instituted in 2020 to recognize annually one employee for being a team player, exhibiting exceptional customer service, going above and beyond expectations in their work, conduct and dedication, and who embodies the true meaning of being a public servant.  Nominations are submitted by town employees, and the Town Manager selects the winner based on those nominations.

“We received so many worthy nominations this year,” said Melissa Rodrigues, Town Manager.  “It was a truly difficult decision, but I have seen Caroline Ibbitson work countless hours to support this community and our residents through a pandemic.  She has been a true blessing, and we are lucky to have her.”

The Town of North Andover congratulates Caroline on this honor and thanks her for her dedication to our community.  

Below is some quotes from Caroline’s nominations:

During the pandemic I have had to consult with Caroline both personally and professionally, and in all matters she has responded with a sense of calm and caring.  Not only does Caroline handle the matter at hand, but she goes above and beyond to offer additional support and guidance.  Caroline has shown that she is truly committed and dedicated to helping the residents of North Andover as well as her fellow employees.”

“She has also been available to answer questions from many of us working on the frontlines sometimes at all hours of the night when we had questions about possible exposures and the protocols directly related to us.”

“I have called Caroline mornings, nights, weekdays and weekends and she is always ready to answer my questions regarding the virus and how to deal with an exposure. A lot of employees have stepped up this very difficult year in many departments, but to us Caroline is at the top of that list.”

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