New Emergency Care Centralized Notification
Effective June 8, 2020, VA is establishing a national emergency care contact center to simplify the emergency care notification process.
Providers, Veterans, and representatives should report instances of a Veteran presenting to a community emergency room to the VA Community Care Centralized Notification Center within 72 hours of the start of emergent care using one of the following options:
Phone: 1-(844)72HRVHA or (844-724-7842)
- Allows VA to assist the Veteran in coordinating necessary care or transfer.
- Helps ensure that the administrative and clinical requirements for VA to pay for the care are met.
- May impact a Veteran’s eligibility for VA to cover the cost of emergency treatment.
The person notifying VA should be prepared to supply the case information detailed in the Non-VA Hospital Emergency Notification, VA Form 10-10143g, when calling or emailing notification for care coordination and eligibility determinations.