VA: New Emergency Care Centralized Notification, effective June 8, 2020

*Veterans do not need to check with VA before calling for an ambulance or going to an emergency department. During a medical emergency, VA encourages all Veterans to seek immediate medical attention without delay. It is, however, important to promptly notify VA within 72 hours of presenting to the emergency room.*

New Emergency Care Centralized Notification

Effective June 8, 2020, VA is establishing a national emergency care contact center to simplify the emergency care notification process.

Providers, Veterans, and representatives should report instances of a Veteran presenting to a community emergency room to the VA Community Care Centralized Notification Center within 72 hours of the start of emergent care using one of the following options:

Phone: 1-(844)72HRVHA or (844-724-7842)

The Community Care Centralized Notification Center offers simplified access to VA for care coordination, eligibility determination, and payment authorization information. Notifying VA within 72 hours is important because this:

  • Allows VA to assist the Veteran in coordinating necessary care or transfer.
  • Helps ensure that the administrative and clinical requirements for VA to pay for the care are met.
  • May impact a Veteran’s eligibility for VA to cover the cost of emergency treatment.

The person notifying VA should be prepared to supply the case information detailed in the Non-VA Hospital Emergency Notification, VA Form 10-10143g, when calling or emailing notification for care coordination and eligibility determinations.

For more information please visit VA Community Care.
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2019 Water Quality Report

North Andover Water is proud to present our annual water quality report to our residents. This report covers many topics of interest along with the results of tests performed from January 1 to December 31, 2019.

We are dedicated to producing drinking water that meets and surpasses all state and federal standards. It is always our utmost importance that we are delivering the highest quality drinking water to you. As new challenges to drinking water safety emerge, we remain vigilant in meeting the goals of source water protection, water conservation, and community education while continuing to serve the needs of all our water users. In our efforts to become more sustainable, this and all future water will be available on the town’s website for review. A paper copy will be sent to anyone requesting one. If you would like a printed copy, or if you have any questions or comments regarding this report, please email Glen Alt, Superintendent, at or call us at (978) 688-9574.